Congratulations on purchasing Hewn hardwood flooring. All Hewn Wood Floors are manufactured under the strictest of quality controls. We hope you will enjoy your new floor at home.
Struxtur, Inc (hereinafter “Struxtur”) is pleased to offer you the following Residential Warranty Program on all Hewn prefinished flooring products installed following recommended installation guidelines and complying with floor maintenance procedures and specific relative humidity conditions within your home.
This residential warranty is extended to the original purchaser of the Hewn prefinished hardwood floor. It applies strictly to residential and light commercial environments (business offices only). This warranty is not transferable to subsequent owners.
Pre-Installation Warranty
Hewn hardwood floors are manufactured to the highest quality standards. However, it is the duty of the owner and installer to inspect each plank for quality, color, and finish before installation. This warranty does not cover materials with visible defects once they are installed. Please immediately contact your retailer if you are not satisfied with the planks before cutting it. Since wood is a product of nature, standard industry practice allows for up to 5% flooring shipped to have milling, handling, finish and/or grade defects. This warranty applies only to material that is excess of this 5%. Struxtur will replace or refund the purchase price of material deemed to be defective in excess of this 5%.
Full Lifetime Structural Warranty
Struxtur offers a lifetime warranty to the original purchase that our engineered flooring products will not delaminate, if our flooring is not exposed to excessive moisture.
25-year Finish Warranty
Struxtur warrants to the original purchaser that, when maintained according to Struxtur’s care and maintenance recommendations, Hewn floor will not wear through for 25 years. If there is a problem with wear through, it must exceed 10% of the surface area for this warranty to cover.
Radiant Heat
Hewn floors are not recommended or warranted to be installed over radiant heated sub-floors.
Warranty Exclusions
• Improper storage, handling or installation of flooring. Squeaking and/or cracking by any cause other than the mis-manufacture of the flooring.
• Man-made or natural disasters including, but not limited to, leaking or broken plumbing, fire, flood, earthquake, or standing water during or after construction.
• Improper preparation of, or deficiencies in, the subfloor/floor joist assembly including, but not limited to, subfloor material, fasteners, patching or leveling compounds. These situations are considered to be part of the installation inspection process prior to installing the flooring. Do not install flooring if these situations exist.
• Insect infestation after shipment from the factory.
• Neglect or abuse including, but not limited to, not taking proper precautions to protect furniture legs and feet with felt protectors, dirty or improper casters, moving heavy objects without a dolly and protective plywood beneath.
• Spiked and/or damaged heels and pet claws.
• Dents or scratches in the flooring caused by furniture, appliances, casters, or unusual foot traffic.
• Falling or dropped objects which can dent or fracture the flooring and finish.
• Moisture infiltration from sidewalls or from any surface other than through the sub-floor.
• Construction traffic abuse to the surface of the flooring.
• Non-factory applied finish (by the owner or installer) including, but not limited to, refinishing or recoating.
• Normal color variations and natural characteristics of real wood products discovered AFTER the flooring is installed.
• The normal wearing of the finish in high traffic areas, pivot points, and seating areas. Gloss reduction is not considered wear-through, and therefore is not covered under the finish warranty.
Additional Terms of the Warranty
The foregoing sets forth Struxtur’s sole obligations and liability under the Warranty. The Warranty is an exclusive remedy and is in lieu of all other express and/or statutory warranties. Struxtur disclaims all warranties not expressly set for the above.
To File a Claim
If you need to file a claim under this Warranty Program, you must first contact your retailer or builder within 3 months of experiencing a problem. A written notice of claim must be filed within the warranty coverage period. Information verifying date of purchase, identity of the original purchaser, and invoices as proof of purchase will be requested. The floor must have been purchased from a Struxtur authorized dealer and entirely paid for. The purchase of Hewn hardwood flooring from an unauthorized Struxtur dealer or via Internet will automatically void any manufacturer’s warranty. If your Authorized Dealer is unable to answer your claim, then contact Struxtur by fax at
1-650-873-8029.
Hewn – Hardwood With Attitude is just as committed to bringing to market eco-friendly products, as we are to bring durable, versatile and cost-effective choices to home and commercial design. We know you have many choices in hardwood selection and appreciate your choosing Hewn.
Hewn – Hardwood With Attitude is a registered trademark of Struxtur Inc.
Struxtur Inc
400 Oyster Point Blvd #125
South San Francisco, CA 94080
Tel: 1 650 873 8029
Email: info@struxtur.com
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